Privacy Policy
Effective Date: September 1, 2025
Last Updated: September 14, 2025
1. Information We Collect
At 10Think.AI, we collect information to provide and improve our AI validation services:
- Account Information: Name, email address, organization details, and professional credentials when you create an account
- Validation Data: AI models, datasets, and validation parameters you submit for testing
- Usage Information: How you interact with our platform, including validation history and performance metrics
- Technical Data: IP address, browser type, device information, and cookies for platform optimization
- Communication Data: Feedback, support requests, and correspondence with our team
2. How We Use Your Information
We use collected information exclusively for:
- Providing AI validation services through our 3×3 Protocol
- Improving validation accuracy and system performance
- Generating anonymized industry insights and benchmarks
- Communicating platform updates and validation results
- Ensuring platform security and preventing fraud
- Complying with legal obligations and industry standards
Our Commitment: We never sell your data. We never use your validation data to train competing models. Your intellectual property remains yours.
3. Data Security
We implement enterprise-grade security measures:
- 256-bit AES encryption for data at rest and in transit
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Isolated validation environments for each client
- Compliance with SOC 2 Type II and ISO 27001 standards
4. Data Retention
We retain your data only as long as necessary:
- Account data: Duration of account activity plus 90 days
- Validation results: 12 months unless you request deletion
- Anonymized analytics: Indefinitely for research purposes
- Legal compliance data: As required by applicable laws
5. Your Rights
You have complete control over your data:
- Access: Request copies of all your data
- Correction: Update or correct your information
- Deletion: Request complete data removal
- Portability: Export your data in standard formats
- Opt-out: Unsubscribe from non-essential communications
6. Third-Party Services
We work with trusted partners for specific services:
- AWS for secure cloud infrastructure
- Stripe for payment processing (PCI DSS compliant)
- SendGrid for transactional emails
- Google Analytics for anonymized usage statistics
All partners are bound by strict data protection agreements.
7. International Data Transfers
For users outside the United States, we ensure appropriate safeguards through:
- Standard Contractual Clauses approved by the EU Commission
- Privacy Shield certification (where applicable)
- Local data residency options for enterprise clients
Terms of Service
Effective Date: September 1, 2025
Last Updated: September 14, 2025
1. Acceptance of Terms
By accessing or using 10Think.AI services, you agree to these Terms of Service and our Privacy Policy. If you disagree with any part, please do not use our services.
2. Service Description
10Think.AI provides:
- AI validation services using our proprietary 3×3 Protocol
- Consensus-based evaluation across multiple AI models
- Performance benchmarking and certification
- Enterprise integration and API access
- Industry rankings and insights platform
3. User Responsibilities
As a user, you agree to:
- Provide accurate registration information
- Maintain the confidentiality of your account credentials
- Use services only for lawful purposes
- Not attempt to reverse-engineer our validation algorithms
- Respect intellectual property rights of all parties
- Not submit malicious code or harmful content
4. Intellectual Property
- Your Content: You retain all rights to your submitted models and data
- Our Platform: 10Think.AI owns all rights to the validation platform and protocols
- Validation Results: Shared ownership - you own your specific results, we may use anonymized aggregates
- Feedback: Suggestions you provide may be used to improve our services
5. Service Level Agreement
For paid subscriptions, we guarantee:
- 99.9% platform uptime (excluding scheduled maintenance)
- Validation processing within specified timeframes
- Data availability and export capabilities
- Technical support response times based on your plan
6. Payment Terms
- Subscription fees are billed in advance
- All fees are non-refundable except as required by law
- Price changes require 30 days notice
- Enterprise contracts may have custom terms
7. Limitation of Liability
To the maximum extent permitted by law:
- 10Think.AI provides services "as is" without warranties
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to fees paid in the past 12 months
- Some jurisdictions do not allow these limitations
8. Indemnification
You agree to indemnify 10Think.AI against claims arising from:
- Your violation of these terms
- Your use of the services
- Content you submit for validation
- Violation of any third-party rights
9. Termination
- Either party may terminate with 30 days written notice
- We may suspend accounts for terms violations immediately
- Upon termination, you may export your data within 60 days
- Certain provisions survive termination (IP rights, liability limits)
10. Governing Law
These terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of New York County, New York.
11. Changes to Terms
We may update these terms with 30 days notice via email or platform notification. Continued use after changes constitutes acceptance.
Contact Us
Have questions about our Privacy Policy or Terms of Service? Send us a message:
Response Time: We respond to all privacy inquiries within 48 hours and resolve data requests within 30 days as required by GDPR and CCPA.